Understanding users and stakeholders
The following competencies focus on Understanding users/stakeholders. They consider how you support internal and external service users including individuals and community groups and those with special needs; how you help plan and deliver activities to meet their needs and wants
1. Identifying and developing policies for supporting internal and external users/stakeholders including individuals and community groups
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2. Planning and delivering activities to meet the requirements of internal and external users/stakeholders
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3. Meeting the special needs (physical/intellectual) of individuals/groups